DO YOU SHIP TO MY COUNTRY?
Yes, we do ship worldwide.
WHEN WILL YOU SHIP MY ORDER?
Orders are shipped daily when using courier service (99% of shipments here are with courier),
and once per week when using the post (normally on Tuesdays).
WHAT’S SHIPPING COSTS FOR MY ORDER?
The website will calculate your shipping costs with different options when you’re checking out.
I ORDER FROM OUTSIDE EEC, DO I HAVE TO PAY TAXES? CUSTOMS?
Yes….or no. Automatically, our website is including 21% taxes in the prices. But, if you make your order to be shipped with Courier Service, you don’t have to pay those taxes. We cannot automate this deduction on the site, so you know, if you place an order which is free of VAT, we’ll refund you the VAT amount when we process the order. Hope we’re not confusing you, just trying to be fair! Once the packages arrive to your country, we cannot really control customs issues.
I’M STILL WAITING FOR MY PARCEL TO ARRIVE…
If it’s taking longer than the expected delivery time (according to the terms given when you placed the order), please contact us and we’ll help you trace (if it’s registered!)
HOW DO I KNOW IF MY WANTED ITEMS ARE IN STOCK?
All the items shown in the website are actually in stock and ready to go. Very occasionally though, can be one item has gone out of stock in the last few hours; this happens rarely though since we normally have good stock of all titles and website is continuously updating, and we’d let you know in this case.
ORDER CANCELLATIONS AND CHANGES, ANY PROBLEM?
No problem if you cancel your order or want any change on it whenever it has not been shipped yet. Notify please by e-mail or phone.
RETURNS, ANY PROBLEM?
No problem for returns of defective items, we’ll send you a new one. No problem for returns of any items you may have ordered by mistake, but the must remain unopened and exactly in the original condition they were. We’ll credit you (except shipping costs, at your charge).
I HAVEN'T RECEIVED ANY ORDER CONFIRMATION. WHAT SHALL I DO?
Please get in touch with us, might be your order didn’t reach us. Give us a phone call if you keep not receiving our reply, could be your anti-spam blocks us for some reason.
I RUN A STORE, MAILORDER OR DISTRIBUTION COMPANY.
CAN I BUY WHOLESALE FROM YOU ?
Yes, contact us by e-mail with your business information and we’ll get back to you as soon as possible.
CAN I OFFER / SUGGEST ANY STUFF FOR A POSSIBLE
RELEASE IN YOUR LABEL ?
Sure you can and we’re glad you do. But you know what kind of stuff we work with, so please send only things that somehow fit in our catalog., thank you.